Returns & Exchanges
At Bandou, we want you to love every piece you wear, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. Our streamlined process ensures your wardrobe update is completely stress-free and satisfying.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all labels and hygiene seals are intact to qualify for a full refund.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location near you.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing