Frequently Asked Questions
Everything you need to know about your Bandou experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days for domestic orders. Express shipping options are available at checkout for faster delivery.
How do I return a product that doesn't fit?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal.
What payment methods do you accept?
Bandou accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placing an order to request a cancellation by contacting our support team.